When making medical payment decisions, make sure you know:
Once you have this information, there is a number of ways for paying your bill:
The hospital will bill your insurance company directly (unless you specify otherwise), you are ultimately responsible for making certain that your bill is paid.
If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.
In addition to your bill from the hospital, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. Please contact their office directly if you have questions concerning their bills.
The hospital bill does not include charges for professional services provided by physicians. Your physician will bill separately for services rendered by him or her. This includes Emergency Department physicians, radiologists, pathologists, surgeons, cardiologists, anesthesiologists and consulting physicians. Payment for physician services can be made directly to the physician.
If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. Payment for such services is to be made directly to the physicians. If you have questions about these bills, please call the number printed on the statement you receive from them.
Additionally, not all physicians that have privileges at the Hospital are considered in-network with the insurances Indian River Medical Center is contracted with. Patients should contact their insurance carrier directly for information about in-network physicians.
Providers you may receive separate for bills from:
In order to view your account information and make payments online, you must enroll by entering your Guarantor number, account number, social security number, e-mail address and a password on the enrollment page. This information will ensure that only you can securely access your account information. Once enrolled, you will receive an e-mail notification whenever there is a change to your account.
The Guarantor is the person responsible for payment of the account. Each Guarantor is given a Guarantor Number, which is printed on your paper statement. This number provides the access to your account information and is required to enroll for your online account. Once you are enrolled, you will only need to enter your social security number to access your account.
A family member can only access your account if you provide that person with your Guarantor Number and password. If two family members are responsible for payment of accounts, then each person will have a different Guarantor Number and be required to enroll separately.
Yes. During the enrollment process, you will be asked if you would like to receive your statements online only, or continue receiving your statements through the mail. At any time, you may go to your patient profile in the ‘My Account’ section to change your preference.
We collect your e-mail address so we can notify you when there is activity in your account, such as insurance payments received, balance now due from you, or if for some reason one of your accounts has become past due.
Yes, you may e-mail our office 24 hours a day, seven days a week with questions. Please be patient for your response. We will personally reply to your message during normal business office hours.
No, you only need to enroll if you would like access to ‘My Account’ information, including making payments, tracking insurance, receiving e-mail notifications when there is a change to your account, etc. The other resources are available to you 24 hours a day, regardless of your enrollment.
Yes, as long as the accounts are within the same hospital, and are open, you will be able to view the billing information for each visit and pay with one click. If you have open accounts across more than one hospital, you will need to make separate payments.
No, only your hospital bills will be available from the site.
No. When it comes time to pay your bill, you will have the option to either establish an electronic payment method or print a payment stub out on your home printer.
You can make payment electronically, via credit card or debit card.
Yes. You have the option of printing a payment stub with all of your open accounts and sending that in with your check to the hospital. Just click the ‘Print Payment Stub’ option on the ‘Make Payment’ page.