Frequently Asked Questions

  1. What’s the best way for me to pay my hospital bills?
  2. What is a deductible? A co-payment?
  3. Who is responsible for paying my bill?
  4. What other bills will I receive?
  5. How do I view my account information and manage my account online?
  6. What is a Guarantor Number?
  7. Can another family member access my online account?
  8. Can I still receive my paper statements if I enroll for online account management?
  9. Why is my e-mail address needed?
  10. Can I contact the Patient Accounting office through e-mail?
  11. Do I need to enroll in order to use these other resources?
  12. Will I be able to combine several open accounts for my different visits and pay them at once?
  13. Will I be able to view and pay my physician bills from the site?
  14. Do I need to establish an electronic payment method to be eligible for the online account manager?
  15. What specific type of electronic payment method can I use?
  16. Can I print a payment stub and send it in with my payment instead of paying electronically?

What’s the best way for me to pay my hospital bills?

When making medical payment decisions, make sure you know:

  • the total costs
  • what your insurance will cover
  • what you will have to pay out-of-pocket
  • what method of payment the hospital accepts
  • if you or your hospital physician’s office staff will be completing insurance forms

What is a deductible? A-co-payment?
  • A deductible is the initial amount of “covered” health costs that you pay before your insurance plan begins reimbursement. A deductible is usually a set dollar amount such as $250 or $500.
  • A co-payment is the portion of your health care expenses not covered by insurance. A co-payment is usually a percentage figure, like 10% or 20%.
    For example, on a $500 bill, your deductible might be $150, so you would have to pay the first $150. This leaves a balance of $350. Of that $350, your co-payment might be 20%, meaning that you will have to pay an additional $70. Your insurance company will pay the remaining $280.

Once you have this information, there is a number of ways for paying your bill:

  • If your insurance pays all but a deductible or co-payment, you will be required to pay an estimate of your portion of the bill at the time of service.
  • The hospital will file the claim for you. After insurance has made payment, you will receive a bill asking for payment on the balance using cash, check, or credit card.
  • In certain circumstances, you will be able to make monthly payments to the hospital until your bill is paid in full. You should discuss this with our Patient Accounts Department.
  • Make sure that you understand what the hospital requires and what payment options you have.
Who is responsible for paying my bill?

The hospital will bill your insurance company directly (unless you specify otherwise), you are ultimately responsible for making certain that your bill is paid.

If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.

What other bill(s) will I receive?

In addition to your bill from the hospital, you may receive bills from other physicians who may have provided services to you. For instance, you may receive bills from consulting physicians, radiologists, or other specialists. Please contact their office directly if you have questions concerning their bills.

The hospital bill does not include charges for professional services provided by physicians. Your physician will bill separately for services rendered by him or her. This includes Emergency Department physicians, radiologists, pathologists, surgeons, cardiologists, anesthesiologists and consulting physicians. Payment for physician services can be made directly to the physician.

If you have certain tests or treatments in the hospital, you may receive bills from physicians you did not see in person. These bills are for professional services rendered by these doctors in diagnosing and interpreting test results while you were a patient. Pathologists, radiologists, cardiologists, anesthesiologists and other specialists perform these services and are required to submit separate bills. Payment for such services is to be made directly to the physicians. If you have questions about these bills, please call the number printed on the statement you receive from them.

Additionally, not all physicians that have privileges at the Hospital are considered in-network with the insurances Indian River Medical Center is contracted with. Patients should contact their insurance carrier directly for information about in-network physicians.

Providers you may receive separate for bills from:

  • Indian River Medical Associates – (772) 794-5611
  • Emergency Physicians of Vero Beach, LLC –
    • (800) 355-2470 (services between 06/01/2016 – 07/31/2017)
    • (772) 794-2570 (services between 08/01/2017 – 1/31/18)
  • Gilford Sound Emergency Physicians, LLC – (800) 355-2470 (services effective 2/1/18 – present)
  • Anesthesia of Indian River – (877) 565-6865
  • Radiology Physicians of Indian River – (855) 666-9508
How do I view my account information and manage my account online?

In order to view your account information and make payments online, you must enroll by entering your Guarantor number, account number, social security number, e-mail address and a password on the enrollment page. This information will ensure that only you can securely access your account information. Once enrolled, you will receive an e-mail notification whenever there is a change to your account.

What is a Guarantor Number?

The Guarantor is the person responsible for payment of the account. Each Guarantor is given a Guarantor Number, which is printed on your paper statement. This number provides the access to your account information and is required to enroll for your online account. Once you are enrolled, you will only need to enter your social security number to access your account.

Can another family member access my online account?

A family member can only access your account if you provide that person with your Guarantor Number and password. If two family members are responsible for payment of accounts, then each person will have a different Guarantor Number and be required to enroll separately.

Can I still receive my paper statements if I enroll for online account management?

Yes. During the enrollment process, you will be asked if you would like to receive your statements online only, or continue receiving your statements through the mail. At any time, you may go to your patient profile in the ‘My Account’ section to change your preference.

Why is my e-mail address needed?

We collect your e-mail address so we can notify you when there is activity in your account, such as insurance payments received, balance now due from you, or if for some reason one of your accounts has become past due.

Can I contact the Patient Accounting office through e-mail?

Yes, you may e-mail our office 24 hours a day, seven days a week with questions. Please be patient for your response. We will personally reply to your message during normal business office hours.

Do I need to enroll in order to use these other resources?

No, you only need to enroll if you would like access to ‘My Account’ information, including making payments, tracking insurance, receiving e-mail notifications when there is a change to your account, etc. The other resources are available to you 24 hours a day, regardless of your enrollment.

Will I be able to combine several open accounts for my different visits and pay them at once?

Yes, as long as the accounts are within the same hospital, and are open, you will be able to view the billing information for each visit and pay with one click. If you have open accounts across more than one hospital, you will need to make separate payments.

Will I be able to view and pay my physician bills from the site?

No, only your hospital bills will be available from the site.

Do I need to establish an electronic payment method to be eligible for the online account manager?

No. When it comes time to pay your bill, you will have the option to either establish an electronic payment method or print a payment stub out on your home printer.

What specific type of electronic payment method can I use?

You can make payment electronically, via credit card or debit card.

Can I print a payment stub and send it in with my payment instead of paying electronically?

Yes. You have the option of printing a payment stub with all of your open accounts and sending that in with your check to the hospital. Just click the ‘Print Payment Stub’ option on the ‘Make Payment’ page.