Visitor Guidelines Effective June 25, 2020

In order to protect our patients, caregivers and community and to prevent the spread of COVID-19, we are making changes to our visitation policy.

When entering a Cleveland Clinic facility, visitors will have their temperature checked for a fever. This is an additional step to help keep our patients and caregivers safe. In some locations, we use no-contact, hand-held thermal scanners. In other places, we use a thermal imaging system people walk through and might not even notice. We also ask our visitors to respect social distancing and practice hand hygiene.

Face masks are required for patients and permitted visitors, unless they have a health or behavioral condition that prevents them from wearing one. Visitors may bring their own mask from home, or masks will be provided to them upon entering our facilities. Visitors to patients with COVID-19 must wear Personal Protective Equipment (PPE).

Inpatient Locations
Adult patients who are COVID-19 negative or asymptomatic may choose one individual to be their designated visitor. A designated visitor may visit once a day for the duration of the patient’s hospital stay. This individual must show their ID at the building entrance to verify identity before each daily visit. Designated visitors may leave the patient’s room to visit the cafeteria or other appropriate areas inside the hospital during each daily visit.

In inpatient and outpatient settings, pediatric patients who are COVID-19 negative or asymptomatic are allowed two parents or guardians each day during their hospital stay.

In the following inpatient settings and situations, additional exceptions may apply to patients who are COVID-19 positive or under investigation for COVID-19:

Change in condition for emergency patients: One visitor outside the room during hospital stay.

Life-changing diagnosis: One visitor during hospital stay.

Pediatric patients: One parent or guardian each day during their hospital stay.

Patients being discharged from the hospital: One person pick-up.

Labor and delivery: One visitor during labor

End-of-life circumstances:

  • Pediatrics: Two parent (or guardian) visitors for end of life, during hospital stay.
  • Adult: One visitor during hospital stay.

Surgery requiring an overnight stay: One visitor on the day of surgery and one visitor on the day after surgery.

Emergency Departments

For all emergency room locations in Florida:

Patients who are COVID-19 negative and asymptomatic: One designated visitor allowed during emergency room stay.

Please note: For emergency room locations, a visit is being defined as having one, single visitor in the patient’s room. The visitor may not leave and later re-enter the room.

Outpatient Locations

We have updated our visitor guidelines for all family health centers, medical office buildings and physician offices in Florida. Adult patients having a major surgery or procedure – defined as those requiring sedation – and pregnant mothers receiving a fetal ultrasound may designate one single individual as their visitor on the day of the procedure. (For pregnant mothers, this designated visitor could be their child’s father, their partner or designated companion.)

In inpatient and outpatient settings, pediatric patients who are COVID-19 negative or asymptomatic are allowed two parents or guardians each day during their hospital stay.

For all family health centers, medical office buildings and physician offices in Florida, no guests or visitors are permitted to accompany adult patients to lab work, imaging or routine outpatient appointments. Exceptions are made if you need special assistance, or if your provider has asked you to bring a responsible adult to your appointment or procedure. Social and physical distancing must be maintained in these areas.

Special assistance can include, but is not limited to:

  • Drivers
  • Someone to manage a wheelchair or other special needs.
  • Someone to help provide life-changing diagnosis information.

Elderly patients and those with special needs are permitted to bring one guest.

For All Permitted Visitors:

  • Anyone who is sick, has a fever, or a confirmed case of COVID-19 should not visit or accompany a patient.
  • Visitors must be over 18 and be fever- and symptom-free.
  • All visitors to patients with COVID-19 must wear Personal Protective Equipment (PPE).
  • All visitors are required to wear a mask while inside our facilities, unless they have a health or behavioral condition that prevents them from wearing one. Masks from home may be worn, or masks will be provided at entrances.
  • Visitors to inpatient settings will not be permitted to enter our facilities between 9 p.m. and 6 a.m. unless a compassionate exception applies.
  • Designated visitors must show a photo ID at the entrance to verify identity.
  • Upon entering our facilities, visitors will continue to be thermal screened, required to wear a mask, asked screening questions upon entry and asked to sanitize their hands before and after entering clinical areas and waiting rooms.
  • To help maintain physical distancing, visitors must limit the number of items they bring when visiting a patient at our facilities.

For more visitor information, view this flyer.

 


COVID-19 Testing Location:

Anyone over the age of 16 who has a fever and respiratory illness (such as cough, runny nose, sneezing) or any patient with a fever and gastrointestinal illness (such as diarrhea, vomiting) is eligible for testing, by appointment only.
To receive an appointment, individuals who believe they may have symptoms of COVID-19 must first call our nurse triage hotline at 772.226.4846 between 7 a.m. and 3 p.m Monday through Friday. If patients meet the criteria, they will be given an appointment time at the Patient Pavilion at Cleveland Clinic Indian River Hospital. Test results will take an estimated 4-7 days to complete. Individuals who receive testing will be asked to self-quarantine until the results are received.
Testing Location
Patient Pavilion
Cleveland Clinic Indian River Hospital
1000 36th Street
Vero Beach, Florida 32960
Testing Hours: 7 a.m. – 3 p.m., Monday – Friday

All patients with scheduled surgeries or procedures that will take place in an ambulatory surgery center or operating room will be tested for COVID-19 before their surgery or procedure. They will be given a date and time for a testing appointment at least three days prior to surgery.

Resuming Services:

Our Florida locations have resumed outpatient appointments, surgeries and procedures that were paused due to the COVID-19 pandemic.
The health and safety of our patients and caregivers remains our top priority, and we want to assure patients that our facilities are safe for them to receive care. For nearly two months, we have taken steps to increase safety by limiting visitors and screening them for potential COVID-19 symptoms, providing essential PPE for caregivers, practicing physical distancing, expanding testing capabilities and continuing to clean our facilities extensively. We continue to restrict all visitors with some exceptions.
As we resume services, patients may notice a few changes in place to ensure a safe environment. Those changes include:

  1. When entering our facilities, patients and permitted visitors will be screened for potential COVID-19 symptoms including a temperature scan.
  2. Everyone will be asked to sanitize their hands and will be provided with a mask to wear the entire time they are in our facilities. They may choose to bring their own masks from home.
  3. We will be making every possible effort to ensure social and physical distancing.
  4. All elevators, door handles and common areas will be cleaned regularly.
  5. All patients with scheduled surgeries or procedures that will take place in an ambulatory surgery center or operating room will be tested for COVID-19 before their surgery or procedure.

Virtual visits will continue to play an important role in how our patients access care.

As we continue to adapt to this evolving public health issue and begin to resume services, this is an opportunity to re-think how we deliver care in ways that are both safe and convenient for our patients.

We are eager to reconnect with many of our patients and continue our mission of caring for our community.


Cleveland Clinic First Responder Hardship Program

The Cleveland Clinic Florida First Responder Hardship Program has been created to provide financial support to eligible first responders who are experiencing a temporary financial hardship due to COVID-19. The program is subject to fund availability.


Join the Covid-19 response

So many individuals and companies in our community have provided generous support, and we thank them for their contributions of vital funds and supplies.

To see a list of our supporters, click here.

 


Additional State and National Resources:
Centers for Disease Control and Prevention – https://www.cdc.gov/coronavirus/2019-ncov/index.html
Florida Health – http://www.floridahealth.gov/diseases-and-conditions/2019-nCoV/index.html

In the state’s ongoing efforts to provide transparency and clarity regarding COVID-19, the Florida Department of Health announced the launch of a new COVID-19 Case Dashboard. To keep Florida residents and visitors safe, informed and aware about the status of the virus, this dashboard will be updated twice daily.

Additional Global Resources:
World Health Organization – https://www.who.int/emergencies/diseases/novel-coronavirus-2019