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Service Ambassadors to Enhance IRMC Visitor Experience

Tuesday, December 6th, 2016

Vero Beach, FLA (Dec. 6, 2016) — “Service Ambassadors” will now greet visitors to Indian River Medical Center’s (IRMC) visitor entrance as well as the Emergency Department, Patient Pavilion and Outpatient Surgery Entrance as a way of elevating customer service and boosting security measures.

As of Dec. 6, all visitors to the hospital will be asked to provide a photo ID—or have a webcam picture taken. A Service Ambassador will issue a stick-on identification badge with the person’s name, date of visit, and location they are visiting. The Service Ambassador will assist with directions if necessary, including how to find a patient rooms, medical records, and patient registration.

The majority of the 11 Service Ambassadors have worked in other areas of the hospital and are familiar with department locations.

“The Service Ambassadors will provide courteous, professional customer service when greeting our visitors, patients and family members while providing an additional layer of security through the badging of all building occupants,” said Todd Schwanke, Security and Service Ambassador Manager.

From left to right, Todd Schwanke, Security and Service Ambassador Manager, Yale Goldberg, Bridgette Earney, Isaac Byer, Tabitha Blair, Jessica Barnhardt, Shoua Yang, Bayli Pettis, Mara Harris, Lorentz Jasmin and Peter DeFosses

Pictured, from left: Todd Schwanke, Security and Service Ambassador Manager, Yale Goldberg, Bridgette Earney, Isaac Byer, Tabitha Blair, Jessica Barnhardt, Shoua Yang, Bayli Pettis, Mara Harris, Lorentz Jasmin and Peter DeFosses. Cameron Detmer is not pictured.

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