A hospitalization can be a scary, stressful time for patients and their loved ones. The following information will ensure that your stay at our hospital is as comfortable as possible.
We appreciate the opportunity to care for you and your family members. This information is designed to help you understand the process that occurs when you are scheduled for surgery or a procedure either as an outpatient or an inpatient.
If your physician requires pre-admission testing, Indian River Medical Center provides services for lab, electrocardiogram (EKG) and X-ray. Your physician will inform you if pre-admission testing is necessary. The Pre-Admission Department will contact you to arrange an appointment. If you have any questions or concerns, please call (772) 567-4311, ext. 2135.
For pre-admission testing, please arrive 30 minutes prior to your appointment time to register. Parking for pre-admission testing is located on the south side of the hospital using the Patient Pavilion entrance.
Please arrive 30 minutes prior to your Pre-Admission registration time. If your procedure does not require pre-admission testing, you will be informed which of the hospital entrances to use.
- Patient Pavilion Entrance next to the Emergency Room —is used for preoperative screening, outpatient procedures such as colonoscopies, radiologic procedures and cardiac catheterizations.
- Outpatient Surgery Entrance on the side of 37th Street—is used for surgical procedures.
We recommend you complete the registration paperwork in the convenience of your own home. Please bring:
- Insurance card
- Co-payment, if necessary
- Completed registration forms
- Photo ID card or driver’s license
Outpatient Endoscopy/Special Procedures arrive at the Patient Pavilion entrance on the south side of the hospital at the time designated. Please use the phone located on the desk at the left of the entrance and call ext. 4013. A hospital representative will greet you and begin the registration process. After registration, you will be escorted to your appropriate procedural area.
On the day of procedure, if you are to be admitted to the hospital following your procedure, you may leave your personal belongings with a significant other. If you are not staying overnight, you will need to have a family member or friend drive you home. If you live alone, you may need someone to stay with you at your home overnight. Please check with your physician in advance of your procedure. You will not be allowed to drive yourself home.
Preparation for Procedures
When you arrive, our professional staff will greet you. They will ask you questions about your medical history while preparing you for your procedure. You will be asked your name and date of birth several times throughout the day as a safety measure. At this time, one visitor may visit with you until you are taken back for your procedure.
Our goal is to make your stay at Indian River Medical Center as comfortable and restorative as possible.
Hospital Identification (I.D.) Bracelet
You were given an identification (I.D.) bracelet for your protection. Do not take the bracelet off until you have been discharged from the hospital. If the band is removed, falls off or becomes uncomfortable, notify your nurse immediately so it can be replaced.
IRMC offers private suites throughout the hospital. The temperature can be controlled in each room by using a thermostat on the wall. Ask for assistance. Color televisions and telephones are provided free of charge. Please be considerate of others by keeping the volume low.
Calling Your Nurse
Make sure your call light is always within reach. There is also an emergency call button in the bathroom should you need it. When you press the button, a nurse is alerted and a team member will respond as quickly as possible.
During the Night
Please stay in your bed after you have been prepared for the night. Strange surroundings and sleeping medications may create a hazard if you get out of bed unassisted. Please call your nurse if you need assistance. We encourage you to invite a family member or friend to stay with you during the night. Arrangements may be made with nursing personnel for a cot to be placed in your room.
Personal Items and Valuables
Patients are asked to leave all jewelry and other valuable items at home. You will have very little need for money or credit cards while in the hospital. The hospital cannot accept responsibility for any valuable personal items (including dentures, hearing aids, glasses, jewelry, cash, clothing, etc.) should they become lost. If you do lose a personal item, contact the Security Department.
You have the right to:
- Receive visitors whom you designate, including but not limited to a spouse, domestic partner including a same-sex domestic partner, another family member, or a friend.
- Have a Support Person present 24/7.
- Provide verbal communication to staff regarding whom you allow to visit
- Provide verbal communication to staff regarding whom you designate to be your Support Person if you are unable to exercise your visitation rights. Your Support Person can exercise all your visitation rights if you are unable to do so.
- Withdraw or deny visitors (including Support Person) at any time.
- Review the visitation policies (see patient handbook).
- Report to any staff member if you feel your visitation rights have been violated.
Indian River Medical Center:
- Shall not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, or disability.
- Will ensure that all visitors enjoy full and equal visitation privileges consistent with your preferences. Special visitation guidelines exist for Critical Care, Women’s Health, Emergency Department, and Behavioral Health Center.
- Has regular visiting hours (for all visitors except Support Person) from 10am to 9pm.
- Will issue visitors badges for all patient visitors. Visitors will be asked to provide photo identification and obtain a visitors badge prior to visiting. If no photo identification is available, your picture will be taken by the Service Ambassador.
- Has regular visiting hours (for all visitors except Support Person) from 10am to 9pm. All visitors who arrive between 9p.m. and 7a.m. will be asked to wait while we receive patient permission prior to being allowed to visit.
- May establish the appropriateness of a visitor or designate a Support Person for an incapacitated patient if you have not designated a Support Person according to policy. We will designate your Support Person according to your advance directive; if no advance directive, we will designate whoever identifies himself/herself as your Support Person. If more than 1 person steps forward as your Support Person, we will ask for documentation from them to verify who should be appointed.
- May impose Justified Clinical Restrictions on your visitation rights to provide safe care to you or other patients. Examples of a justified clinical restriction include but are not limited to:
- A court order or legal restrictions which limits visitation;
- Behavior presenting a direct risk or threat to the patient, staff, or others in the immediate environment;
- Behavior disruptive to the functioning of the patient care unit;
- Reasonable limitations on the number of visitors at any one time;
- Infection risks or pandemic precautions;
- Substance abuse treatment protocols;
- Patient need for privacy and rest;
- When the patient is undergoing a clinical intervention or procedure.
- Shall explain to the patient (or Support Person, when applicable) the reasons for the justified clinical restrictions and how the Hospital’s visitation policies are aimed at protecting the health and safety of all patients.
- Expects that all visitors will abide by general safety, security, and privacy guidelines, including checking in/out as required in the lobby or Emergency Department. Visitors are allowed in patient rooms, waiting rooms, and public areas (lobby and cafeteria) but may not visit other areas of the hospital.
Preparing for Discharge
Ensure that you or your loved one is prepared for a healthy and successful post-hospital transition by reviewing the following information prior to your discharge date.
We will strive to provide you regular information about your discharge date so that you can make arrangements for your ride home well in advance. Your nurse will let you know when your physician has given permission for you to leave. A member of the hospital staff or Auxiliary will escort you and help you into your car. We encourage discharge by 11 a.m. You may request an electronic copy of your discharge instructions. If you would like this, ask to stop at the Release of Information Office as you are leaving and you will receive an electronic copy of your discharge instructions.
We recommend you discuss with your physician his/her recommendations for care once you leave the hospital. To prepare you for discharge and continued care that may be needed following your hospital stay, our discharge planners are available to assist you. Our team is available to communicate with your doctor as needed and can assist you and your family in meeting your healthcare needs after your hospitalization.
You may wish to discuss any of the following with the discharge planner:
- An assessment of your home care situation
- Information about community resources
- Counseling regarding your medical and home care situation
- Guidance about home care services
- Skilled nursing facility options
- Resources for durable medical equipment
The Discharge Planning Department can be contacted Monday through Friday at ext. 1116 and at ext. 4541 during weekend hours.
Please make sure you have collected all of your belongings and check closets and drawers before leaving.
Ask your provider what a new medicine is for and how it will help you. Ask to have brand names and generic names in addition to the dosages for medicines written down for you. Find out how to take the medicine and for how long. Also ask for written information about what to watch for when you take the medicine.
In most cases, you will need to be seen by a doctor after being discharged from the hospital. It is very important that the follow-up visits be kept as scheduled. The papers you receive from the hospital staff at discharge will include information about who you should see for your next follow-up visit.